Terms of serviceFor salons and businesses.

Who these Terms are between

These Terms are between SIA Slot Booking (“Slot”, company details beside this text) and the business that opens a Slot account (“you”): a salon, studio, independent specialist or other business, and the people who use its console. The person who signs up confirms that they are allowed to bind the business.

Slot is offered to businesses, not to consumers. People who book with a business, and those who use the marketplace, are covered by the Terms for clients. The Data Processing Agreement forms part of these Terms.

The service

Slot provides a public profile in the marketplace, an optional booking page, an embeddable booking widget, a calendar and scheduling, client records, e-mail notifications to clients (sent as “Your Salon via Slot”), optional Telegram notices to you and your specialists, reviews, reports and the tools to export your data. Slot sends no text messages.

You stay responsible for your services, prices, hours, staff and everything you publish. Slot is not a party to the agreement between you and your client, and takes no part in what the client pays you: there are no payments between clients and businesses through Slot, no deposits and no prepayments.

Your account and who may use it

Give true information and keep it up to date. Keep sign-in details secret, tell us at once if someone else may have used them, and only add administrators and specialists you trust: you are responsible for what the people you add do in the console. The owner’s account is the one that contracts with Slot; administrators and specialists see and change only what their role allows.

Breaking security controls, using another person’s account, interfering with other users or with the service, and using Slot for anything unlawful are prohibited.

Accepting the Terms and the DPA

Before the card check of the setup week or the first payment the owner ticks a box to accept these Terms and the Data Processing Agreement and to confirm having read the Privacy Policy. Slot keeps a record of what was accepted: the version of each document, the date and time, the language and which login did it. When we publish a new version, the owner sees a notice in the console and accepts it there. You can read each document at any time on the site.

Price, VAT and payment

The subscription is paid in advance — monthly, or for a year at once, in which case a year costs ten monthly payments — in euros, by card, through our payment provider Stripe. The price depends on how many people take bookings in your calendar and how many locations you run; the price you pay is shown to you before you pay, and again on your billing page. Owner or administrator access without a calendar is free.

Prices are shown excluding VAT where applicable; VAT is added by the payment provider if required. The invoice shows the details you enter (name, address, tax number) as Stripe collects them. Card details are entered on Stripe’s page and Slot never sees or stores them.

Setup week. A new business starts with a setup week: 7 days to set the business up, with the plan chosen at sign-up. At sign-up the owner adds a card; Stripe checks it and charges nothing. During the week the console works, but clients cannot book the business online and the Slot marketplace does not show it. When the 7 days end, the subscription starts by itself and Stripe charges the first month (or, with yearly payment, the first year) to that card; from then on online booking and the marketplace are open. The owner can end the week sooner with “Launch now” in the console: the first month is then charged at once.

You can cancel during the setup week on the billing page: nothing is charged, online booking stays closed and the console becomes read-only, as described under “Cancelling, and what happens to your data”. One setup week per business, per owner e-mail address and per card (Stripe tells Slot whether a card was used before, without the card number); a business, e-mail or card that already had one pays the first month at once. If the first charge fails, “If a payment fails” applies, and online booking and the marketplace stay closed until it is paid. A business that started the earlier free trial without a card keeps it until its end date.

Renewal, and changing your plan during the month

Launch prices. A subscription started before 1 January 2027 (Riga time) keeps the price list it started with for as long as it runs without interruption, including when you add specialists or locations or switch to yearly payment; subscriptions started from that date use the prices shown at that time. A subscription that has ended and is started again uses the prices in force when it starts again.

The subscription renews automatically every month, or every year with yearly payment, until you cancel it. You can switch from monthly to yearly payment at any time on your billing page: the year starts that day, and the unused part of the current month is deducted from the first yearly invoice. With yearly payment, SMS and other usage are still charged monthly. Promo codes apply to monthly payment only. If you add a specialist or a location during a billing period, Stripe charges the proportional amount for the rest of that period. If you reduce your team or locations, the difference is credited to your account against future invoices; it is not paid back in cash and it does not change the renewal date.

If a payment fails

When a renewal fails, Stripe tries again. Your console and online booking stay available for 3 days from the first failure. If the payment is not settled in those days, the console and online booking are paused until you pay; your data is kept. You will see a notice in the console, and we send you an e-mail when payment fails or needs your bank’s confirmation. If the subscription is finally cancelled because it was not paid, the next section applies.

Cancelling, and what happens to your data

You can cancel at any time in the billing page (it opens Stripe’s customer portal). The cancellation takes effect at the end of the period you have paid for — with yearly payment, at the end of the paid year; until then everything works.

When a subscription ends (cancelled, also during the setup week, or a free trial or a free access that has run out):

• online booking stops at once: your page, the widget and the marketplace no longer take bookings;
• for 30 days the owner and the administrators can still read and export everything (calendar, bookings, clients, reports, CSV files), but cannot change anything;
• until Slot deletes the salon’s data, you can reactivate the subscription at any time, and it is the same salon, with nothing rebuilt;
• after the 30 days the console closes. Nothing is deleted automatically: Slot deletes the salon’s data when you ask or at its own initiative, no sooner than 30 days after the end, as the DPA describes.

A free access that Slot grants to a business for a time is not a promise of future free use; when it ends, the same rules apply.

Refunds

Fees paid are not refunded, including for the rest of a period you have paid for, except where mandatory law says otherwise. A reduction of your plan is credited as described above.

Changes of prices and of these Terms

We may change prices. We tell the owner at least 30 days before a new price applies to you, by e-mail to the owner’s address; it applies from the first renewal after that, and you may cancel before it applies. Other material changes to these Terms are announced to the owner by e-mail before they take effect, with the date from which they apply; the new version is published here and the owner accepts it in the console. If you do not agree, you can cancel before the change takes effect. If the law or security requires a faster change, we will explain why.

Availability and support

Slot takes commercially reasonable measures to keep the service available and your data safe, but promises no uninterrupted operation and no fixed level of availability, and may interrupt it for maintenance. Backups exist for recovery; keep your own copy of what matters by exporting it from the console. You can write to us through the Support page or at the address below; we answer as soon as we can, without a fixed response time.

Acceptable use

Do not use Slot to:

• publish unlawful, misleading, discriminatory or hateful content, or services that are illegal or that Slot cannot reasonably support;
• publish what you have no right to publish, including photos of people without their consent and other people’s work;
• send unwanted messages, or ignore a client’s choice to stop e-mails from you;
• write or buy reviews about your own business, or pressure clients to change or delete a review;
• scrape, overload, probe or attack Slot, or work around its limits;
• resell Slot, or use it to build a competing product from its data;
• use data about clients that you learn through Slot for anything other than running your own business with them.

Your content, and the licence you give Slot

What you publish on Slot (the profile, descriptions, services, prices, photos, replies to reviews) stays yours. You give Slot a non-exclusive, worldwide licence, free of charge, to host, copy, resize, compress, strip metadata from, display and distribute it as needed to run the service: in your page, in the marketplace and in the widget. The licence ends when you delete the content or the salon, except for copies that remain in backups until they expire and in caches until they are refreshed. You promise that you have the rights to what you publish.

Reviews

A client can review a visit once: after the salon has marked it as completed, and within 60 days of it. The author can edit the review within those 60 days (it then shows as edited) or delete it for good; a visit that was reviewed is not reviewed again. A salon may reply in public and may report a review that breaks these rules, and a report never hides a review by itself. Slot hides a review only for insults, threats or hate speech, other people’s personal data, advertising or links, a review that is not about a visit to that salon or not about the service, or another breach of these rules; a critical review is not a reason to hide it. The author is told by e-mail which category applies and can edit the review, and a salon is told how its report was decided. Slot keeps a log of these decisions, without names or review texts, for two years.

A review is tied to a visit that the salon itself marked as completed; that is all the word “completed” means. Slot does not check the visit in any other way.

Reporting illegal content, and how we handle it

Slot hosts content that businesses and clients publish. Anyone, with or without a Slot account, can tell us about content they believe is illegal, under the EU Digital Services Act, by writing to [email protected], which is also our point of contact for authorities and users. Please send:

• the address (URL) of the content, so that we can find it;
• why you think it is illegal, in a few sentences;
• your name and e-mail address (not needed for content about the sexual abuse or sexual exploitation of children); and
• a statement that you are sending the notice in good faith and that what it says is accurate.

We confirm that we received it, assess it carefully and without arbitrariness, and decide. If we remove or restrict content, or suspend an account, we tell the person who published it, with the reasons and the ways to challenge the decision: they can answer us at the same address and we will look at the decision again, and they may go to a court or another dispute body. We also tell the person who sent the notice what we decided. A business whose content was removed on a client’s or a competitor’s notice is not told who sent it, unless the law requires.

Your clients’ data

For the booking data of your clients, you are the controller and Slot is the processor, under the Data Processing Agreement. You decide why you keep a client’s data and on what basis, you tell your clients about it (you can point to Slot’s Privacy Policy), and you answer their requests: the console lets you export a client’s card and erase its personal data. Record a client’s consent to offers only when you really have it. Do not write in free-text notes what you have no basis to keep, such as health details beyond what the service needs.

For client accounts, the visit reliability summary, payments, security and its own records, Slot is the controller, as the Privacy Policy describes.

Blocking clients, no-shows and client reliability

You may stop a client from booking with you; the block applies only to your business. A business marks a no-show only when the client neither came nor cancelled. A client with a Slot account sees the mark in their account. For 24 hours the mark counts only for the business, which withdraws it if it was a mistake; a client who disagrees can write to Slot support, and the business answers Slot’s questions about the mark in good faith. Reliability counts help plan bookings and nothing else: they may not be published, copied outside Slot, or used to charge fees or to discriminate. Misuse of marks may lead to suspension of the account.

Your e-mails to clients

Slot e-mails your clients about their bookings on your behalf: the confirmation, reminders, a move or a cancellation, and — if you switch them on — an e-mail after a visit and a reminder to book again. You choose which go and when, and you may write their subject and text yourself (Messages › Automatic e-mails). Your texts are your content: they must be true, lawful and about the visit.

E-mails about a booking may not advertise: no discounts, promo codes or invitations to buy. An offer may go only in the e-mail after a visit, marked as one there, and then only to clients whose consent to offers you have recorded; a client stops the e-mails after a visit with one click.

Your texts are plain text: Slot sends no links, e-mail addresses or markup in them, and always adds the date and time, the address, the buttons the client needs, the reason for the e-mail and Slot’s own details. During the setup week your clients get Slot’s texts. Slot limits how many optional e-mails a salon sends a day, and may refuse a text or put Slot’s text back when it breaks these Terms or a client complains.

Services of other companies

Payments are handled by Stripe and you accept Stripe’s terms when you pay. Telegram notices, if you connect them, run on Telegram, and the map uses OpenStreetMap data served by OpenFreeMap. Slot is not responsible for how these services work, but chooses them with care; the Privacy Policy and the DPA list them.

Slot’s property

The software, the design, the name and the logo of Slot belong to Slot. You get a limited right to use them for the length of your subscription, as the service intends. Do not copy or reverse-engineer the software, or use the name or the logo in a way that suggests that Slot endorses you, without our written permission.

Suspension and ending by Slot

Slot may suspend or end an account when it has good reason: a serious or repeated breach of these Terms, unlawful content, abuse of marks or of clients’ data, or non-payment. We tell you why where we can, and give you a chance to put it right unless the breach is serious or the law requires speed. When an account ends, section 8 applies, and we give you the chance to export your data unless the law forbids it. Slot may also stop offering the service; in that case we give reasonable notice and the same chance to export.

Liability

Slot takes reasonable measures to keep the service available but cannot promise uninterrupted operation. Liability is limited to the extent allowed by mandatory law and the fees paid for the relevant period. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for intent or gross negligence.

Law, disputes and language

Latvian law applies, unless mandatory rules say otherwise. We try to settle disputes by talking first; if that fails, the courts of Latvia decide. The English and the Latvian texts are meant to say exactly the same: if you notice a difference, tell us.

Contact

Questions about these Terms: [email protected], or the operator’s details beside this text. The current versions of the Terms, the DPA and the Privacy Policy are always on this site.