Terms for clientsBooking with Slot.

What Slot is, and what it is not

Slot is a marketplace and a booking tool run by SIA Slot Booking (“Slot”, company details beside this text). Slot shows salons and specialists, lets you book with them and sends you e-mails about your bookings.

Slot is not a party to the agreement between you and a salon. The salon (the business named on its page and in your booking) provides the service and is responsible for it: its quality, its price, its hours, its staff and its own cancellation rules. Slot does not take part in the service and does not check it.

Your account

You usually need a Slot account to book. Some salons also let you book as a guest: then you give your name, phone number and e-mail address for that one visit, they go to the salon’s client card, and you manage the visit only through the link in the confirmation e-mail (a guest has no account, no visit history and no promo codes in Slot).

You make an account with your e-mail address, confirmed by a code we e-mail you, and a password; one confirmed e-mail address is one account. You also give a phone number: it is for the salons you book with, to reach you about your visit, and it is shown to them. Keep your password secret, and tell us if someone else may have used your account.

Slot is not meant for children under 13, who must not create an account. Slot may suspend or close an account that is used to cheat, to harass, or to overload the service.

Booking

A booking is a request to the salon for a time and a service at the price the salon shows. Some salons confirm at once; others confirm by hand, and then your booking is a request until they answer. Slot e-mails you about the booking: the confirmation, reminders, and changes. You find your bookings and can cancel or move them in your account or through the link in the e-mail, within the limits the salon sets.

You pay Slot nothing, and nothing is paid through Slot. Slot takes no deposit or prepayment. If you pay for the service, you pay the salon, at the salon, under its own rules.

Cancelling, changing and missing a visit

Please cancel or move a visit you cannot keep, as early as you can: the salon can then give the time to somebody else. A salon may set how late a change is allowed, and tells you.

A salon marks a visit as a no-show only when you neither came nor cancelled. The mark appears in your account as a missed visit. For the first 24 hours it counts only for that salon, which can withdraw it if it was a mistake; after that it counts for every salon on Slot, as a number in the visit reliability summary. If you think a mark is wrong, write to us: you will find the way in the Privacy Policy, section 9. Slot charges no fee for a missed visit, and the summary alone never cancels or refuses a booking; a salon may use it to confirm your booking by hand.

Reviews

You can review a visit once, after the salon has marked it as completed, and within 60 days of it. Write about your own visit and the service, honestly. Do not insult or threaten anyone, do not post other people’s personal data, advertising or links, and do not review a salon you did not visit. The review shows your rating, your comment, the date, your first name and the initial of your surname; the salon may answer in public.

You can edit your review within the 60 days (it then shows as edited) or delete it for good. Slot hides a review only for the reasons set out in the Terms for salons, tells you by e-mail which category applies, and lets you edit it. A critical review is not a reason to hide it.

How to behave

• Book only what you mean to attend, and give true details.
• Do not use scripts or bots to book, and do not use another person’s account.
• Do not misuse the service to harass a salon or its staff, or to harm Slot.

Your data

What Slot does with your data is in the Privacy Policy. In short: Slot keeps your account and sends you e-mails about your bookings; a salon keeps its own client card and its own notes about you, and is responsible for them. In your account, under Privacy & data, you can download everything Slot keeps about your account, or delete the account.

Availability and responsibility

Slot is free for you and works as it is: we take reasonable care to keep it available, but cannot promise that it will always work, or that a salon will keep a booking. Slot is not responsible for a salon’s service, for a salon’s mistakes or for what a salon does with your booking. Nothing in these terms limits your rights as a consumer under mandatory law, or liability that cannot be limited.

Complaints

If you are not satisfied with a service, speak to the salon first: it is the one that provided it. If a salon does not answer, or you have a problem with Slot itself, write to [email protected]; we answer as soon as we can. As a consumer you can also turn to the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC), ptac.gov.lv.

To report content on Slot that you think is illegal, follow the steps in section 15 of the Terms for salons.

Changes, law and language

When we change these terms in a material way, we publish the new version here with a new date and number. Latvian law applies; as a consumer you also keep the protection that the mandatory law of your country gives you. The English and the Latvian texts are meant to say exactly the same: if you notice a difference, tell us.